Terms & Conditions

Thank you for visiting thepuritycompany.co.uk. We’ve prepared the information below to ensure that your experience of our website is one you’ll want to repeat again and again. Should you have any questions concerning any of our policies, we encourage you to contact us.

These products are not to be advertised on Groupon, Wowcher, eBay, Amazon, or any discount sites. This is to protect the brand identity. Failure to adhere to these restrictions may result in termination of supply.

copyright statements

website content

This website is expressly owned and operated by The Purity Company (Hampshire) Ltd. Unless otherwise noted, the design and content featured on thepuritycompany.co.uk - including navigational buttons and images, artwork, graphics, photography, text, and the like, are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by The Purity Company (Hampshire) Ltd. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of The Purity Company (Hampshire) Ltd. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from thepuritycompany.co.uk. You may, however, download or electronically copy and print any of the page contents displayed on the site, and even forward certain pages of this site to a friend via email; but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you. Hard copies of thepuritycompany.co.uk must include the copyright notice displayed on every web page.

Disclaimers

technical issues

Given the unpredictability of technology and the online environment, The Purity Company (Hampshire) Ltd does not warrant that the function or operation of this web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to, and user of, this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with the use of our site. As a visitor to, and a user of, this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. The Purity Company (Hampshire) Ltd shall not be liable for damages of any kind related to your use of or inability to access this site.

product display

Please understand that we have made every effort to display the products featured on thepuritycompany.co.uk as accurately as possible. However, the colours we use - as well as the display and colour capabilities of your particular computer monitor - will greatly affect the colours you actually see on the screen. The Purity Company (Hampshire) Ltd cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.

product availability

At thepuritycompany.co.uk we go out of our way to ensure that products presented herein are available for purchase. Occasionally, products are deleted from our product offerings. When an item featured on thepuritycompany.co.uk is no longer a part of our continuing line, we will endeavour to remove that item from the web site. Also, some products shown on this web site may not be available through retail stores at which our products are sold.

website errors

We endeavour to present the most recent, most accurate and most reliable information on our web site at all times. However, there may be occasions when some of the information featured on thepuritycompany.co.uk may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content (as is) and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

website changes

Our goal is to keep this website fresh and exciting, so that you'll want to come back often. We're constantly refreshing thepuritycompany.co.uk - adding merchandise as new items as they are added to our line or deleting products as they are eliminated from our line. We create timely editorial to replace content that becomes outdated or out-of-season, move and expand portions of the site in an effort to bring you more, and will continue to increase our services to you as technologies improve. Please understand that we cannot guarantee something you saw on a previous visit to thepuritycompany.co.uk will still be present on our website when you visit again. We reserve the right to make changes to this website without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we'll make every effort to fulfil your requests whenever possible.

security policy

encrypted transmissions

At thepuritycompany.co.uk, we utilise the industry's highest standard of data encryption, and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Security measures are employed throughout our website, wherever you've been asked to submit information. We employ the industry's most stringent security technology to encrypt sensitive information, including your contact information and credit card number. Please review our Privacy Policy to find out exactly how your personal information is handled.

positive identification

Before your personal information is transmitted to us (whether you're requesting a catalogue or making a purchase, for example), your browser will make a positive identification that communication is being conducted with thepuritycompany.co.uk. Your browser will notify you prior to the transmission of sensitive information if the connection looks suspicious. Only upon authentication of a secure connection to thepuritycompany.co.uk will your order be processed online. This authentication by your browser takes place after you purchase and before your order is actually submitted.

follow-up measures

Once your order is transmitted to thepuritycompany.co.uk, your encrypted information is automatically transferred via a secure connection to a secure server that is not accessible to anyone online. Your order is then processed internally; no one but our order processors will have access to your information.

concerns?

When it comes to making your thepuritycompany.co.uk experience one you can feel confident about, we are ever vigilant. Should you have any concerns about security that are not answered here, please contact us and we'll do all we can to put your mind at ease.

product pricing and payment policy

product pricing and taxes

Prices are subject to change at any time. VAT will be added at the prevailing rate automatically to each order. Please note that whilst there is no VAT on postage there is on the service of shipping and handling.

delivery

a Orders will be despatched via our preferred courier service at a charge of £5.00 per order plus VAT at the prevailing rate
b Please allow an extra 2–3 days for deliveries to the Scottish Highlands and Islands.

credit card payment

The Purity Company (Hampshire) Ltd accepts the following payment cards for online purchases:

Mastercard

Visa

Visa Debit

We do NOT take cheque payments, PayPal, American Express or any method other than those mentioned above.

return policy

We want you to be happy with your purchase. On the rare occasion when it is necessary to return something we have a couple of provisos.

Please ensure that you have ordered correctly. Mistakes happen and we're happy to sort them out as best we can. We will not replace or refund goods which have gone past their expiry date unless we have supplied them already out of date. Please ensure that you rotate your stock regularly.

The Purity Company (Hampshire) Ltd will replace defective products free of charge within one year of purchase. The Purity Company (Hampshire) Ltd may replace products that are in re-sellable condition. A 25% inventory restocking fee will be charged for replaced merchandise. The Purity Company (Hampshire) Ltd will not replace products that are opened or not in re-sellable condition. The Purity Company (Hampshire) Ltd reserves the right to make this determination. You must obtain a returns number before returning any goods, whether defective or not, from The Purity Company (Hampshire) Ltd. All return requests must be made within 3 working days of receipt, regardless of the reason for the return. Any products returned after this time will not be replaced or refunded.

please return the item(s) to:

The Purity Company (Hampshire) Ltd

1 Basingstoke Road

Kingsclere

Newbury

Berkshire

RG20 5NN

Please note: Only items purchased directly from The Purity Company (Hampshire) Ltd. may be accepted for a return or exchange. We will not refund or exchange any items purchased at a store or salon location. Only items purchased are refunded or exchanged. Shipping and handling costs will not be refunded.

Privacy Policy

This privacy policy sets out how The Purity Company (Hampshire) Ltd uses and protects any information that you give The Purity Company (Hampshire) Ltd when you use this website.

The Purity Company (Hampshire) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Purity Company (Hampshire) Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode
other information relevant to customer surveys

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction or it is already in the public domain. It may be disclosed to regulatory bodies for the purposes of monitoring and/or to our internal group compliance function for monitoring with any regulatory rules or codes. It will be necessary to verify who you are, through a series of questions, and that you have a right to discuss the details of a specific client, before any confidential information can be divulged.

We may pass on any information you provide to us to other companies in order to advise you of products and services that you have expressed an interest in, to obtain quotations, process your application, or to obtain information that you request. We will keep your records for indefinitely. Except for the reasons described above we will not pass the information supplied to any third parties without your consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please Email us on info@thepuritycompany.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

To opt out of our mailing list and have your information deleted from our database, please undertake the following; send an email to info@thepuritycompany.co.uk with the subject "Removal from the mailing list". In this email please detail all email addresses you wish removed /deleted. We will then delete all your information from our database.

If you have any questions about our Privacy Policy, the practices of this site or your dealings with this web site, please contact us by writing to